Order Processing
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays. If we're experiencing a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there is a significant delay.
Shipping Time & Rates
We currently ship within the contiguous United States. Once your order has shipped, estimated delivery time is 3–8 business days, depending on your location and the size of your order. Shipping costs are calculated at checkout based on your delivery address and the weight/dimensions of your order.
Standard-size items ship via major ground carriers (FedEx, UPS, USPS, or a regional parcel partner). Larger or heavier orders — including bulk panel orders — may ship via freight (LTL) carrier. If your order ships via freight, our team will contact you to confirm a delivery appointment, as a signature and access to a standard loading area may be required.
Please note: we're currently unable to ship to P.O. Boxes, APO/FPO addresses, or international destinations.
Order Tracking
You'll receive a shipping confirmation email with tracking information as soon as your order leaves our warehouse. Please allow up to 24 hours for tracking information to update after you receive this email.
Inspecting Your Delivery
Because our panels are a rigid, surface-finished material, we ask that you inspect all packages at the time of delivery, before signing for or accepting the shipment:
- If the outer packaging shows visible damage, please note this on the delivery receipt (or take a photo) before accepting the shipment, or refuse delivery if the damage is severe.
- Open and inspect the contents within 48 hours of delivery. Minor variations in color, veining, or texture are a natural characteristic of the finish and are not considered damage.
- If you discover shipping damage, missing items, or a shortage, contact us within 14 days of delivery at support@vetrovue.com, with your order number and photos of the damaged item, the packaging, and the shipping label. Claims submitted after this window may not be eligible for replacement.
Lost or Delayed Shipments
If your tracking shows no movement for more than 7 business days, or your order hasn't arrived within the estimated delivery window, contact us at support@vetrovue.com and we'll investigate with the carrier on your behalf. Please allow us time to work with the carrier before a replacement or refund can be issued, as resolution timelines are ultimately determined by the carrier.
Multiple Warehouses
To get your order to you as quickly as possible, we fulfill from whichever of our U.S. warehouses has your item in stock. If your order contains items from more than one location, you may receive it in separate shipments with separate tracking numbers, at no additional cost to you.
Questions
If you have any questions about your shipment, reach out to us at support@vetrovue.com and we'll be happy to help.